On making your booking a deposit of £100 is payable within 7 days. Full payment is due 8 weeks prior to arrival. With bookings made less than 8 weeks ahead full payment is required.
Cancellations – should you have to cancel your booking a refund will only be honoured if we are able to re-let the accommodation for the dates concerned. If successful we will refund the deposit and balance less £50 re-booking fee. All cancellations must be put in writing.
We very much recommend you take out adequate holiday insurance to cover unforeseen cancellations.
Arrivals and departures – Your apartment will be available from 4pm on the day of arrival. Departure is requested by 10am in order to prepare for the next guests.
Should the apartment you have booked become unusable for whatever reason prior to the date of your booking, then our obligation to you is
Care of the property – The client will be responsible for ensuring that the conditions of let are adhered to and is legally bound to notify Claymore of and breakages or damage to the property and to reimburse them of replacement, repair or extra cleaning costs on demand. The client shall take all reasonable and proper care of the property and its contents and shall leave them in the same state of repair and clean and tidy condition at the end of the period of rental as provided at the beginning.
Pets are welcome in our 2 of our apartments, Faskally & Killiecrankie. There is a supplement of £25 per week to cover any extra cleaning costs. All pets must have their own bedding, food and water bowl. They should not be left alone in the apartment at any time.
As we do not have the facility for extra beds, we regret we do not accept children. All apartments are completely non-smoking.