On making your booking For the time being no deposit is needed. Full payment is due 4weeks prior to arrival. With bookings made less than 4 weeks ahead full payment is required.
Cancellations – Should you have to cancel your booking a refund will only be issued 4 weeks prior to arrival and the deposit taken will be non-refundable. Cancellations within 4 weeks of arrival, full payment for the Apartment will be owed as a non-refundable cancellation fee. We do recommend that you take adequate holiday insurance out to cover overseen cancellations.
Arrivals and departures – Your apartment will be available from 4pm on the day of arrival. Departure is requested by 10am in order to prepare for the next guests.
Should the apartment you have booked become unusable for whatever reason prior to the date of your booking, then our obligation to you is
Care of the property – The client will be responsible for ensuring that the conditions of let are adhered to and is legally bound to notify Claymore of and breakages or damage to the property and to reimburse them of replacement, repair or extra cleaning costs on demand. The client shall take all reasonable and proper care of the property and its contents and shall leave them in the same state of repair and clean and tidy condition at the end of the period of rental as provided at the beginning.
Pets are welcome in 2 of our apartments, Faskally & Killiecrankie. There is a supplement of £15 per week to cover any extra cleaning costs. All pets must have their own bedding, food and water bowl. If you want to allow them on the furniture please bring coverings with you .
As we do not have the facility for extra beds, we regret we do not accept children. All apartments are completely non-smoking.